FAQ

Is a deposit required?​​ Yes, a 50% Deposit and signed contract are required to reserve the date.

How much space is needed for the Photo booth? At least a 8x 8 ft space is required. To operate the photo booth, we will need wifi and also be within 8-10 ft of a working power outlet. 

 What time will you arrive? Our team will arrive 45-60 minutes prior to the rental start time to set up.

Do you have insurance? Yes. Just let us know and we can provide our liability insurance details to your event venue.

What is your cancellation policy?  25% of the deposit is refundable if cancelled before 30 days of the event. If cancelled with less than 30 days of the event, only 10% of payment received is refundable. Any request for a date, time, or location change must be made in writing at least thirty (30) days in advance of the original event date. Change is subject to photo booth availability and receipt of a new Service Contract. If there is no availability for the alternate date, time, or location, 40% of client's deposit shall be forfeited, 10% will be refunded and no photo booth services will be provided. 

What area do you service? We service the DC, Maryland and Virginia areas up to a 50 mi radius outside of Waldorf, MD.  Feel free to inquire about any location as we maybe able to meet your needs!

How long is my contract and price quote valid? Contract and price quote are void after 10 days of inactivity.  Due to our availability constantly changing, we are not able to hold dates longer than 10 days after you receive your invoice and contract.  Prices are also subject to change.

Can I provide my own backdrop set up? Yes, you can provide your own backdrop, balloon wall, etc. however, if needed, a backdrop setup can be provided.

Where can I see more pictures? Check us out on Instagram @AceCustomPhotoBooth